Terms of service

RELAIS PLEIN AIR'S ACTIVITIES RISK ACKNOWLEDGEMENT AND ACCEPTANCE

Health Status

You acknowledge that neither you nor any participants you have registered for the activity have any physical, emotional, or behavioral health issues that would directly or indirectly limit participation in the activity. You confirm that you do not have any allergies and are not taking any medication. If otherwise, you confirm that you have informed Relais Plein Air. After discussing with a person responsible at Relais Plein Air and obtaining their approval to participate in the organization’s activity program, you accept the additional risk that could lead to a possible aggravation of your health condition.

You also confirm that neither you nor the participants you have registered are pregnant or suffer from heart problems.

You confirm that you have no symptoms related to COVID-19.

Inherent Risks of Activities

I acknowledge that I have been informed about the inherent risks of activities that are part of the Relais Plein Air du parc de la Gatineau's program. The risks of this program, to which I will participate, are, in particular but not limited to:

• Injuries due to falls or other movements (sprains, strains, fractures, etc.);
• Injuries with blunt or sharp objects (branches, equipment, etc.);
• Cold or hypothermia;
• Injuries resulting from accidental or non-accidental contact between individuals;
• Food allergies, insect bites, pollen, or other sources;
• Contact with water or drowning (during water activities or near a watercourse);
• Burns or heat-related issues;
• Injuries due to intense physical effort.

You are aware of the risks associated with COVID-19 and Lyme disease, and you waive any claims and lawsuits for damages resulting from involuntary transmission.

Confirmation of Information and Acceptance of Risks

I attest that the information recorded in this form is accurate to the best of my knowledge. I certify that I have not deliberately omitted any information (relevant or not) about my health condition or that of any of the people registered with me.

I am aware that the information contained in this form is confidential and aims to better plan and ensure the safety of the activities I will participate in, and it will allow Relais Plein Air to create a profile of its clientele.

I am aware that the activities offered by Relais Plein Air take place in semi-natural or natural environments that are possibly rugged and consequently more distant from medical services. This could result in long delays in an emergency requiring evacuation and, consequently, a possible worsening of my condition or injury.

Having been informed of these risks and having had the opportunity to discuss them with a responsible person for the activity, I acknowledge that I have been informed about the inherent risks of the activities and I am able to undertake the activity or stay with FULL KNOWLEDGE AND ACCEPTANCE OF THE RISKS that this stay or activity may involve.

I also commit to playing an active role in managing these risks by adopting a preventive attitude towards myself and the other people around me. The organization and its employees reserve the right to exclude any person they consider to represent a risk to themselves or to the rest of the group or other participants in the activity. I understand that I may leave this activity for one reason or another, according to the participation conditions stated on the organization’s website.

Drugs and Alcohol

You and all the participants you have registered for the activity commit not to consume, possess, or be under the influence of any drugs, illicit substances, or medications (prescription or not) that are not mentioned in this form. All participants registered in this form also confirm (not to be under the influence of alcohol / to be below the blood alcohol limit of 80 mg per 100 ml of blood, commonly referred to as “point zero eight”), and to remain so for the entire duration of the activity. All participants registered in this form are aware that any breach of these rules on their part could lead to expulsion without notice and without the possibility of a refund.

Material Liability Waiver

I, the undersigned, and on behalf of the participants I have registered for this activity, hereby waive any claims and lawsuits for damages against Relais Plein Air at Gatineau Park and its partners (NCC, City of Gatineau, Friends of Gatineau Park, and others) for any damage to property and equipment belonging to me (normal wear and tear, loss, breakage, theft, vandalism, etc.).

Authorization to Intervene in Case of Emergency

I, the undersigned, and on behalf of the participants I have registered for this activity, authorize Relais Plein Air to provide any necessary first aid and to decide, in case of an accident, to transport the participant(s) registered for the activity on this form (by ambulance, helicopter, coast guard, or otherwise) to a hospital or community health facility, all at my own expense if applicable.

Consent for Electronic Signature and Acknowledgment of Participant Age

By checking here, you consent to the use of your electronic signature instead of an original paper signature, and confirm that you are at least 16 years old at the date of signing.

EQUIPMENT RENTAL – Modification, Cancellation and Refund

By the customer:

  • No refunds will be issued for equipment rentals.
  • Up to 24 hours before the start of the activity: You may reschedule your reservation to another available date. You can make this change yourself by following the instructions in your confirmation email. It is your responsibility to assess the weather and make the decision accordingly.
  • Less than 24 hours before the start of the activity: Reservations can no longer be modified.
  • If a change in equipment size is needed, it will be made subject to inventory availability.

By Relais Plein Air:

  • Rain, general bad weather, or poor winter trail conditions are not valid reasons for Relais Plein Air to cancel or modify reservations.

  • The following reasons — among others — may justify a cancellation or modification by Relais Plein Air:

    • Dangerous weather conditions (strong winds, thunderstorms, extreme temperatures, torrential rain);
    • Closure of Gatineau Park, or of certain sections or trails (summer or winter);
    • Public health measures;
    • Any other case of force majeure.
    • If your reservation is cancelled or modified by Relais Plein Air, you may reschedule to another available date free of charge.

Delays, Breakage, Loss and Theft

  • The customer assumes full responsibility for the equipment during the rental period and agrees to return it at the agreed date and time, in the same condition as when it was received.
  • In case of breakage, loss, or theft, the customer will be charged for the cost of replacement parts and labour.
  • A late arrival at the start of your rental is your responsibility and will not be compensated by an extension or adjustment to the reserved time.
  • A late return of the equipment will incur a $50/hour fee if the delay exceeds 15 minutes.

SALE OF PHYSICAL GOODS

(maps, day passes, apparel, and other physical items)

  • All physical items purchased online must be picked up at the Relais Plein Air reception (397 Bd de la Cité-des-Jeunes). No shipping or delivery will be provided.
  • All sales of physical goods, whether purchased online or in person, are final. No returns or refunds will be issued.

RELAIS YOGA – Seasonal Subscriptions

  • No refund less than 7 days before the session start date.
  • Partial refund more than 7 days before the session start date, with a $20 + tax administrative fee retained.
  • The promo code applies only to 8- and 12-week sessions.

  • A $10 discount is offered:

    • when purchasing two classes in the same session;
    • or for a second subscription from the same household.
    • To apply the discount, both classes must be in the same cart and the code YOGAA2 must be used.
  • The cost of the session includes two permitted absences, acknowledging life’s unpredictability.
  • From now on, only one make-up class is permitted per session.

CONSENT TO ELECTRONIC SIGNATURE AND MINIMUM AGE

By accepting these terms and conditions, you consent to the use of your electronic signature in place of a handwritten signature and confirm that you are at least 16 years old as of the date of signature.